How am I notified about incomplete acknowledgments?

Issue/Objective

To understand incomplete acknowledgment notifications

Environment

PolicyStat

Procedure/Resolution

Email notifications about incomplete acknowledgments are batched together and sent every Monday evening. Emails together into one weekly email to avoid potentially bombarding inboxes with many messages if a large number of documents are assigned in a short period of time. It also allows time for any mistakenly-assigned acknowledgments to be removed before any email is sent.

These emails are also divided into two different types of notifications:

User Notifications

When a user is assigned to acknowledge a document and hasn't completed it by Monday evening, they receive an email reminding them to log in to PolicyStat and acknowledge the document. All users automatically receive these emails unless they opt-out via their notification settings.

Manager Notifications 

Managed Acknowledgments Report 

• Default Email Notification Setting:   OFF  (a user must enable the report in their notification settings.  A site administrator can proxy as a user to turn on the notification for them if needed.)

Manager notifications go out to all users for policies they control (own or manage). This is useful as a status reminder to let site admins know the progress of acknowledgments on documents that they care about. By default, this email notification is turned off and can be enabled via your notification settings.

When Is It Sent?

• Weekly on Monday evenings

What does the notification mean?

• Policies that you control (own or manage) have been assigned to users for acknowledgment and those acknowledgments have not yet been completed.

For additional information about how to assign acknowledgments, see this article: How do I Assign Acknowledgments?