Zendesk Support Portal Access Details

 

How to Access and Log Into Support Portal (Zendesk):

1. Please find the link for the new customer portal access at the link https://grc-support.rldatix.com/hc/en-us 
2. Make sure you are signing into the Governance, Risk, Compliance section of our portal.  You will see Workforce and Governance, Risk, Compliance.  You’ll know you’re on the correct page if you see this screen:
   
3. Select “forgot password” from this screen.
4. Please check your email inbox for an email from RLDatix <[e-mail]> with the Subject title "Create a password for Governance, Risk & Compliance" and create a password to set up your account on the new portal. 
5. Please make sure [e-mail] and [e-mail] are whitelisted to ensure you get the above email. 

Reset Password:

If you have any issues with the above or require a Password Reset:

1. You can manually reset your password by using the following link: https://allocatesoftware.zendesk.com//access/help
2.  Enter the email address you use to sign in, and click Submit. 
3. Check your inbox associated with the email address provided and follow the instructions on the email you have just received.

Note: You will receive two email notifications when resetting your password. The emails will have separate branding. For example, This email is a service from [brand_name]. Delivered by Zendesk, and This email is a service from [account_name]. Delivered by Zendesk.

If you are having issues receiving the password reset email you can also review the following ZenDesk article: I am not receiving my password reset email.

​Browser Issues:

If you are able to log in but are not seeing the menu or banner at the top of the new Support Portal.

Please use the following two direct links:

1. Please try a different internet browser (Eg: Edge)
2. Work with your IT department to disable the “UBlock” browser extension
3. In the meantime you are also to access and raise a ticket using the following links:
   1. My Tickets https://grc-support.rldatix.com/hc/en-us/requests
   2. Raise a Ticket Submit a request – Governance, Risk & Compliance (rldatix.com)

Add a New Support Portal User:

1)  If you need to create a net/new user - this must be requested by the current RLD Admin of your system.

2) “Raise a new ticket” with a ticket type of "I'd like to give a colleague access to this Customer Portal to raise Support Tickets". 

3)  RLD will then receive that request and can process it as needed.

4)  New Users will then be notified via the provided email regarding next steps.