Document Request FAQs

Objective

Guidelines and different use-cases that would constitute submitting a "Document Request" 

Environment

oneSOURCE Document Site/Manufacturer Guidelines

Procedure

Q. I am unsure if the document I have is the most up-to-date version, how can I verify this?

A. The best way to ensure you are accessing the most up-to-date version of a document is to utilize the yellow "Request Document" feature found in the upper right-hand corner of the screen when logged in to your facility's oneSOURCE account. This will prompt a notification to our Operations team and they will retrieve that document for you directly from the Manufacturer if it is not already housed within our system. 

Q. I submitted a document request, how soon should I expect to hear back? 

A. Typical turn-around time is within 3 business days.

Q. I would like to access documents within my facility, but we do not have an account. How can I sign-up for access? 

A. 

1. Visit the URL https://www.onesourcedocs.com/contact/ and click the link that says "If you have any questions about the oneSOURCE libraries, please contact us here and we’ll be in touch shortly."
2. the link will direct you to fill out this form https://websupport.rldatix.com/support-form/
3. Provide support with as much information as possible so that we may best assist you with your inquiry
4. Once you click "Submit", Support will receive your ticket and we will get you in touch with a Rep from our Sales team.