How do I contact NAM Workforce & Operations Support?

Issue/Objective

 To understand what channels are available to contact Workforce & Operations Support

Environment

• Customer Portal
• Phone

Procedure/Resolution

Our team is ready and eager to assist you! The following channels are available to contact WFO Support:

• Online - Admins with a Customer Portal account can submit tickets through the Customer Portal.
• Phone: [phone], 8am - 8pm ET

The RLDatix global Customer Portal is your primary vehicle for contacting WFO Support

• Search the knowledge base for answers to common questions
• WFO users with a Customer Portal account can submit and manage tickets here.
• Users without a Customer Portal account can contact other site administrators from their organization to Raise a ticket and choose: I'd like to give a colleague access to this Customer Portal to raise Support Tickets
• For urgent issues where your WFO system is inaccessible to all your users, submit a ticket through the Customer Portal AND call the Support team phone number at 1-877-201-4847.